Do call out fee’s mean a more expensive service?

 In Helpful Tips

It is well known that Plumbing companies usually charge a call out fee just to arrive at your door. This fee is also associated with higher costs, as you have to pay for the plumber to turn up and then pay them to actually complete the work.

More and more plumbing companies are now advertising no call out fee’s or hourly charges. They claim to be upfront with their pricing and give no hidden costs. This claim also implies that they are cheaper as they do not charge a call out fee or charge by the hour, rather they will turn up at your door and give you a quote to complete the job.

We decided to put this theory to the test and see if companies that don’t charge a call out fee or hourly rate are actually cheaper than those that do. Here are our results.

We called a number of the big plumbing companies in Perth to see how much it would cost to fix our leaking toilet.

Company 1 – No call out fee. They simply come to your door and quote. You can choose to accept the quote or get another company.

Company 2 – No call out fee. They simply come to your door and quote. You can choose to accept the quote or get another company.

Company 3 – $99+GST to come to your door and provide you with a quote. If you choose to accept the quote the $99 fee is waived. If you do not accept the quote you will need to pay the $99 fee and you will need to find another plumber.

Company 4 – Claims to have no call out fee yet charge $159 for the first half hour and $35 for every 15 minutes after that ($140/hour) + materials.

Company 5 – No call out fee. They simply come to your door and quote. You can choose to accept the quote or get another company.

We did the math and company 4 claimed to have no call out fee yet their first half hour is 227% higher than their normal half hour rate. If this company was at your premises for 1 hour you will pay $229. Pro Plus Plumbing charges a call out fee and hourly rate, for us to be at your premises for 1 hour you will pay $213.50.

Pro Plus Plumbing come in $15.50 cheaper in the first hour with a call out fee than those that do not charge a call out fee. So the common mis conception that call out fee’s mean higher prices are not always true.

We found the companies that give quotes for the total job would quote for the job to be complete. They will give a fixed lump sum cost. The problem with this is they may charge anywhere from $200 – $250 to fix the leaking toilet. Usually a leaking toilet will take around 30 minutes to fix, provided you do not need to change the cistern. This means you have just paid the equivalent of $400 per hour.

Just because a plumbing company advertises no call out fee and no hourly rate doesn’t always mean they are cheaper. At Pro Plus Plumbing we always put our customers first and ensure our pricing is always fair and reasonable. You can view our full pricing list at here.

 

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